Cancellation & refunds

Last updated: [date]

Cancelling a booking

Please give at least [X hours] notice by calling or texting . [Describe any deposit or late-cancellation fee.]

Rescheduling

You can reschedule free of charge with at least [X hours] notice, subject to availability.

Late arrivals and no-shows

If you arrive late, your session may be shortened to keep later bookings on time and will be charged in full. [Describe no-show policy.]

Refunds

[Describe when refunds are and aren’t given.] Sessions ended because of a breach of our House Rules are not refunded.

Nothing in this policy limits your rights under the Australian Consumer Law.

If we need to cancel

If we have to cancel or change your booking, we’ll contact you as soon as possible to reschedule or refund any deposit in full.